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Refund Requests

ID Date & Time of Call centre input Refunder Customer Name Value of refund Reason for refund Instant refund number Magneto number Notes/ Comments Additional info Actions
2817 2026-01-16 09:10 sam 10 Dirty Screen 40577


2818 2026-01-16 09:15 Barry Customer 8.25 Printer Issue/ Media empty 40065 Pics never printed


2820 2026-01-16 09:20 alison 10 Payment Issue 40142


2825 2026-01-16 10:08 wayne 10 Payment Issue 40675


2831 2026-01-16 10:38 Barry Customer 7.00 Dropped Keys 40531 Dropped 1 key


2834 2026-01-16 10:48 Barry Customer 4.50 Printer Issue/ Media empty 39661 Colour flash marks


2836 2026-01-16 11:02 zareen 1.50 Printer Issue/ Media empty 40287


2837 2026-01-16 11:02 Charlotte 7 Faulty Keys 39973


2839 2026-01-16 11:11 Caitlin 7 Faulty Keys 40284


2848 2026-01-16 11:55 Nicoll 14 Dropped Keys 39708


2853 2026-01-16 12:21 Kaden 14 Dropped Keys 40523


2854 2026-01-16 12:28 Barry Customer 14.00 Dropped Keys 35533 3 keys dropped - Order 10068


2862 2026-01-16 13:03 Charbel 10 Hardware/ Software 40802 camera 402 error


2871 2026-01-16 13:34 Lydia 7 Faulty Keys 40251 1 faulty key


2875 2026-01-16 13:54 Customer 6 Hardware/ Software 39977


2889 2026-01-16 15:06 Customer 12.60 Faulty Keys 40494


2895 2026-01-16 15:28 customer 10 Hardware/ Software 39669


2901 2026-01-16 16:07 Customer 3 Hardware/ Software 40865


2902 2026-01-16 16:09 Customer 14 Faulty Keys 40501


2907 2026-01-16 16:36 Carl Customer 10.00 Dirty Screen 24290


2908 2026-01-16 16:39 Customer 7.50 Faulty Keys 40668


2911 2026-01-16 17:12 Hazel Customer 6 Hardware/ Software HC2 Crashed on fun photos


2948 2026-01-17 16:07 Customer 4.80 Printer Issue/ Media empty SC58 out of media


2952 2026-01-17 16:32 Customer 6 Hardware/ Software SC59


2959 2026-01-17 17:51 carole customer 3.25 Printer Issue/ Media empty CR3


2964 2026-01-18 10:52 Lucinda £7.00 Hardware/ Software 40709


2973 2026-01-18 11:52 Louise £0.75 Printer Issue/ Media empty 40509


2976 2026-01-18 12:01 anne £15.00 Dropped Keys 40790


2994 2026-01-18 13:52 elle £7.00 Faulty Keys 41004


3002 2026-01-18 14:30 Anthony £6.00 Payment Issue 41024


3004 2026-01-18 14:36 Vivek £10.00 Payment Issue 40561


3006 2026-01-18 14:42 Vikkki £3.37 Printer Issue/ Media empty 41029


3007 2026-01-18 14:47 Nikoleta £5.55 Printer Issue/ Media empty 40562


3013 2026-01-19 09:25 Hazel Mariusz 10 Dirty Screen 40798 No longer has dirty screen, but pics are quite dark.


3018 2026-01-19 10:08 Hazel Ollie 7.75 Hardware/ Software 40990 Lines on prints


3024 2026-01-19 11:10 Mark Ivy Campbell 17.99 User/ No change given MG02 blank mug order come from production


3032 2026-01-19 12:06 Hazel Elizabeth 10 Printer Issue/ Media empty 41154


3051 2026-01-19 15:09 Hazel Caitlin 7 Faulty Keys 41384 Keys don't work.


3073 2026-01-19 17:07 Hazel Claire 7 Faulty Keys 41365 1 key doesn't fit.


3079 2026-01-20 09:56 jordan customer 12.00 Failed on Gov website 40906


3091 2026-01-20 11:31 Hazel Paul 10 Hardware/ Software 41113


3094 2026-01-20 11:41 Hazel Lateefah 24.50 Hardware/ Software 41556 Scratch marks on prints


3099 2026-01-20 12:07 Hazel Sakia 10 Hardware/ Software 41198


3107 2026-01-20 12:47 customer 10 Hardware/ Software 40816


3113 2026-01-20 13:17 jordan customer 10.00 Failed on Gov website 4114


3114 2026-01-20 13:23 jordan customer 6.00 Printer Issue/ Media empty 41077


3118 2026-01-20 13:38 Hazel William 7.50 Faulty Keys 1162 1 key doesn't fit.


3122 2026-01-20 13:57 jordan customer 10.00 Hardware/ Software 41082


3128 2026-01-20 14:38 jordan customer 10.00 Dirty Screen 40549


3157 2026-01-20 17:19 Hazel Olha 12 User/ No change given 40980


3159 2026-01-21 09:05 jade customer 10 Hardware/ Software 41675


3166 2026-01-21 09:36 customer 10 Dirty Screen 41090


3169 2026-01-21 09:47 customer 10 Hardware/ Software 41795


3171 2026-01-21 09:51 customer 10 Payment Issue 41818


3174 2026-01-21 10:00 customer 14 Dropped Keys 41838


3179 2026-01-21 10:15 Hazel Sophie 7 Faulty Keys 41964 Key doesn't fit.


3181 2026-01-21 10:36 jordan customer 6.00 Hardware/ Software 41118


3195 2026-01-21 11:11 customer 2.75 Hardware/ Software 41921


3201 2026-01-21 11:28 customer 10 Payment Issue 40728


3202 2026-01-21 11:36 customer 10 Dirty Screen 37477


3204 2026-01-21 11:40 customer 2.75 Printer Issue/ Media empty 41252


3206 2026-01-21 11:53 customer 10 Dirty Screen 41585


3207 2026-01-21 12:02 Hazel Dulu 10 Hardware/ Software 41983


3208 2026-01-21 12:03 customer 10 Dirty Screen 41631


3222 2026-01-21 12:42 customer 10 Dirty Screen 41609


3223 2026-01-21 12:45 ricky 10 Payment Issue 41595


3226 2026-01-21 12:52 customer 1.12 Printer Issue/ Media empty 40776


3230 2026-01-21 13:23 customer 10 Hardware/ Software 41543


3231 2026-01-21 13:25 Hazel Customer 12 Hardware/ Software 24564


3234 2026-01-21 13:34 customer 14 Dropped Keys 41654


3236 2026-01-21 13:36 svetlana 14 Faulty Keys 41790


3237 2026-01-21 13:48 customer 14 Dropped Keys 41889


3239 2026-01-21 13:57 customer 14 Dropped Keys 41929


3240 2026-01-21 14:14 customer 10 Dirty Screen 41326


3242 2026-01-21 14:22 customer 10 Dirty Screen 41561


3251 2026-01-21 15:19 customer 14 Dropped Keys 41568


3257 2026-01-21 15:51 customer 10 Hardware/ Software 41181


3266 2026-01-21 16:43 customer 7 Dropped Keys 41871


3267 2026-01-21 16:46 customer 6 Payment Issue 42075


3271 2026-01-21 17:05 Customer 2.25 Printer Issue/ Media empty SC60 Out of media


3276 2026-01-22 10:27 customer 7 Dropped Keys 41608


3280 2026-01-22 10:55 customer 10 Dirty Screen 41794


3285 2026-01-22 11:14 customer 15 Printer Issue/ Media empty 40909


3297 2026-01-22 11:54 customer 10 Hardware/ Software 41887


3303 2026-01-22 12:43 askar 10 Dirty Screen 42190


3329 2026-01-22 15:10 customer 10 Dirty Screen 42238


3330 2026-01-22 15:27 customer 15 Dropped Keys 42138


3336 2026-01-22 16:09 customer 4.50 Hardware/ Software 42211


3340 2026-01-22 16:53 customer 1.50 Printer Issue/ Media empty 41586


3346 2026-01-23 09:12 Hazel Onur 1.55 Printer Issue/ Media empty 33423 Lines on prints.


3349 2026-01-23 09:48 Hazel Ian 10 Hardware/ Software 42121 Too bright


3351 2026-01-23 09:59 Hazel Fatima 14 Faulty Keys 42335


3355 2026-01-23 11:09 Hazel Sami 10 Hardware/ Software 42191 Customer complained is too dark.


3385 2026-01-23 14:47 Hazel Ryan 10 Hardware/ Software 41079


3395 2026-01-23 15:23 Hazel Faria 7 Faulty Keys 41896 Key didn't cut.


3406 2026-01-23 16:26 Hazel Katie 10 Dirty Screen 42469


3459 2026-01-24 17:29 Carl Customer 10.00 Hardware/ Software 24792


3462 2026-01-25 09:57 Carole customer 5.25 Printer Issue/ Media empty CR1


3464 2026-01-25 11:32 Aimee £10.00 Printer Issue/ Media empty 42584


3466 2026-01-25 12:18 Eric £10.00 Dirty Screen 29991


3468 2026-01-25 12:25 martin £3.00 Printer Issue/ Media empty 42652


3469 2026-01-25 13:07 Liam £3.00 User/ No change given 42683


3473 2026-01-25 13:43 Mathew £14.00 Dropped Keys 42707


3482 2026-01-25 14:41 Barry Customer 6.00 Hardware/ Software BS122 Fun photos AI not generating


3488 2026-01-25 15:13 Joe £10.00 Payment Issue 42310


3489 2026-01-25 15:13 Joe £10.00 Payment Issue 42310


3492 2026-01-25 15:17 Zhillin £13 Printer Issue/ Media empty 42317


3494 2026-01-25 15:23 Nicola £10.00 Printer Issue/ Media empty 42732


3506 2026-01-26 11:39 Phoebe Fareed 12 Dirty Screen 42738


3518 2026-01-26 13:39 Phoebe Daniel 10 Dirty Screen 42726


3545 2026-01-26 16:37 Phoebe Phoebe Heaton 12 Hardware/ Software #42516


3546 2026-01-26 16:55 Phoebe nabeel Khan 10 Hardware/ Software #42828


3549 2026-01-26 17:13 Phoebe Grace 2.75 Printer Issue/ Media empty #42694


3556 2026-01-27 09:31 Isabella 7.00 Faulty Keys 42621 Order No: 19921 - customer reported key cut by key machine is faulty


3557 2026-01-27 09:35 Laura 10.00 Failed on Gov website 42773


3558 2026-01-27 09:36 Laura 10.00 Failed on Gov website 42773


3559 2026-01-27 09:47 Thomas 0.90 Printer Issue/ Media empty 36810 Refund 1 of 3


3560 2026-01-27 09:48 Thomas 1.35 Printer Issue/ Media empty 36810 Refund 2 of 3


3561 2026-01-27 09:49 Thomas 4.05 Printer Issue/ Media empty 36810 Refund 3 of 3


3563 2026-01-27 09:57 Phoebe Dalvinder 12 Dirty Screen 42863


3564 2026-01-27 10:00 Sam 4.80 Printer Issue/ Media empty 42797 Customer reporting lines on prints - customer sent in images to verify, can a visit be arranged to check printers at this location.


3565 2026-01-27 10:09 Sally 10.00 Failed on Gov website 42647


3567 2026-01-27 10:30 Andrew 10.00 Failed on Gov website 42710


3569 2026-01-27 10:38 Margaret 1.40 Printer Issue/ Media empty 42835


3571 2026-01-27 10:44 Lauren 89.45 Printer Issue/ Media empty 42061 Customer placed large order on Kiosk 2 at this location, printed with coloured lines/streaks on prints - can printers be checked on this kiosk


3573 2026-01-27 10:52 Gillian 1.80 Hardware/ Software 42758


3574 2026-01-27 10:57 Courtney 49.50 Printer Issue/ Media empty 42836 Printers on kiosk out of service


3575 2026-01-27 10:57 Phoebe Diana 10 Payment Issue 43140 1/2


3576 2026-01-27 10:58 Phoebe Diana 10 Payment Issue 43140 2/2


3578 2026-01-27 11:15 Steven 10.00 Hardware/ Software 42705


3579 2026-01-27 11:30 Anna 10.00 Dirty Screen 42845


3580 2026-01-27 11:33 Daniil 10.00 Dirty Screen 42526


3581 2026-01-27 11:37 Toni 10.00 Dirty Screen 42846


3583 2026-01-27 11:52 Filip 10.00 Dirty Screen 42851


3586 2026-01-27 12:04 Anthony 7.40 User/ No change given 42868


3590 2026-01-27 12:52 Cally 10.00 User/ No change given 42730


3593 2026-01-27 13:49 Samantha 2.40 Printer Issue/ Media empty 42918 Printer on Jura is out of service


3598 2026-01-27 14:24 Laura 10.00 Hardware/ Software 42943


3599 2026-01-27 14:35 Customer 10.00 Hardware/ Software SW16


3611 2026-01-27 15:42 Customer 10.00 Hardware/ Software 42962


3612 2026-01-27 15:44 Veerpal 12.00 Hardware/ Software 42948


3613 2026-01-27 15:52 Natalie 7.50 Faulty Keys 42976 Order No: 004133 - key cut by key machine is faulty


3615 2026-01-27 15:55 Fiona 19.05 Printer Issue/ Media empty 41078 Refund 1 of 4


3616 2026-01-27 15:56 Fiona 2.25 Printer Issue/ Media empty 41078 Refund 2 of 4


3620 2026-01-27 16:02 Fiona 3.00 Printer Issue/ Media empty 41078 Refund 3 of 4


3621 2026-01-27 16:02 Fiona 19.95 Printer Issue/ Media empty 41078 Refund 4 of 4


3626 2026-01-27 16:32 Monica 10.00 Hardware/ Software 42986


3627 2026-01-27 16:35 Bhaswati 2.75 User/ No change given 42987


3628 2026-01-27 16:36 Phoebe Jack 10 Hardware/ Software 43193


3632 2026-01-27 17:21 Phoebe stephen 10 Failed on Gov website #42905


3636 2026-01-27 17:30 Hazel Customer 10 Printer Issue/ Media empty HC5 Order didn't print